Salesforce AI Specialist Practice Exam

Which user role is best suited to manage and maintain prompt templates in Salesforce?

1. Sales Representative

2. Marketing Manager

3. System Administrator

4. Customer Service Agent

The correct answer is: System Administrator

The System Administrator role is best suited to manage and maintain prompt templates in Salesforce due to the access and responsibilities this position entails. System Administrators have a comprehensive understanding of the platform, including the ability to configure system settings, manage user permissions, and implement changes across the Salesforce environment. They possess higher-level permissions that allow them to create, edit, and optimize prompt templates effectively, ensuring that they align with the organization's needs and best practices. In contrast, while Sales Representatives, Marketing Managers, and Customer Service Agents have their respective areas of expertise, their roles typically focus on executing tasks related to their specific functions rather than managing the platform's settings and configurations. Without the administrative privileges and system-wide perspective that comes with being a System Administrator, they may not have the required capacity to manage prompt templates efficiently and securely. Thus, the System Administrator is uniquely positioned to handle this responsibility.