Salesforce AI Specialist Practice Exam

Which Einstein feature should a sales manager use for automatic logging of client interactions?

1. A Einstein Opportunity Scoring

2. B Einstein Activity Capture

3. C Einstein Next Best Action

4. D Einstein Email Insights

The correct answer is: B Einstein Activity Capture

The feature that a sales manager should use for automatic logging of client interactions is Einstein Activity Capture. This tool seamlessly integrates with emails and calendars, allowing it to automatically log emails and events in relation to Salesforce records. By capturing activities without manual effort, this feature helps in maintaining updated records of client interactions, which is crucial for effective relationship management and sales forecasting. It streamlines the process of recording communications, enabling the sales manager to focus on strategic tasks instead of admin work. Additionally, this automatic logging ensures that the information is accurate and timely, which is vital for making informed business decisions. Other options, while valuable in their own right, do not specifically focus on the automatic logging of client interactions in the same way. For example, Einstein Opportunity Scoring is designed to prioritize opportunities based on likelihood of closure, but it does not log interactions. Einstein Next Best Action provides recommendations on the best actions to take next, based on various data inputs, rather than capturing activity. Lastly, Einstein Email Insights offers analysis of email interactions to generate insights, but does not automatically log these interactions into the system. This makes Einstein Activity Capture the ideal feature for the sales manager's needs regarding automatic logging.