Salesforce AI Specialist Practice Exam

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What Sales Cloud feature allows users to quickly gather information about voice and video calls?

Call Explorer
Einstein Service Replies
Call Summaries
Work Summaries

The correct answer is: Call Explorer

The feature that enables users to quickly gather information about voice and video calls is Call Explorer. This tool is designed specifically to help users analyze and access data related to their calls, including call duration, participants, and any relevant notes or summaries. Call Explorer provides a user-friendly interface that centralizes information, making it easier for sales teams to follow up on conversations and manage their communications effectively. By using this tool, users can enhance their productivity and relationship management by having immediate access to call details. While other options provide valuable capabilities in the realm of Salesforce functionality, they do not focus specifically on gathering information about calls. For instance, Einstein Service Replies is geared towards customer service interactions and automating response generation, not focused on calls. Call Summaries might relate to summarizing details after a call has been concluded, but it doesn’t offer real-time data access or comprehensive insights before and during calls like Call Explorer does. Work Summaries generally pertain to overall workflow and task organization, lacking the direct emphasis on call data.