Salesforce AI Specialist Practice Exam

Disable ads (and more) with a membership for a one time $2.99 payment

Prepare for the Salesforce AI Specialist Exam. Sharpen your skills with comprehensive flashcards and detailed multiple-choice questions, each designed with hints and explanations to aid understanding. Enhance your readiness for your upcoming exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What is the AI-powered tool that analyzes phone interactions and provides actionable insights?

Einstein Call Summaries
Einstein Call Explorer
Sentiment Analysis Dashboard
Voice Analytics

The correct answer is: Einstein Call Explorer

The tool that analyzes phone interactions and provides actionable insights is known as Einstein Call Summaries. This tool uses artificial intelligence to review recorded phone calls and summarize important details. By generating concise summaries of conversations, it enables users to quickly grasp key moments, decisions made, and sentiments expressed during the calls. This can significantly enhance productivity and follow-up actions. The other options, while related to the functionality of AI in analyzing communications, serve different purposes. The Sentiment Analysis Dashboard focuses on interpreting the emotional tone of text-based communications rather than phone calls. Voice Analytics may refer to more general analysis of voice data but is not specifically tied to the summarization feature. Einstein Call Explorer could involve exploring call data but does not imply a specialized focus on summarizing interactions. Thus, Einstein Call Summaries stands out as the precise tool designed for analyzing phone interactions and delivering actionable insights effectively.