Salesforce AI Specialist Practice Exam 2026 – Comprehensive Preparation Guide

The feature that can help generate AI-based email responses automatically tailored for recent customer transactions is Einstein Next Best Action. This capability leverages AI to analyze a customer's previous interactions and transactions, offering personalized recommendations and responses that align with the customer's needs and context. By considering the most relevant data, Einstein Next Best Action can suggest tailored follow-ups, enhancing customer engagement and satisfaction.

Other features, while beneficial, do not specifically focus on generating email responses based on recent transactions. Einstein Template Generator is designed to create templates, rather than facilitate personalized communication based on transaction history. Einstein Email Insights provides analytics on email performance and recipient behavior, but it does not automate responses. Einstein Activity Capture primarily focuses on automatic syncing of emails and events, rather than utilizing AI to craft tailored email responses.